Attendee Help Desk
How to Guides
Key Things to Know about The Event
- All event times are in Eastern Standard Time (EST); however the platform will automatically adjust to the time zone on your computer settings
- Attendee access begins at 2:00 pm EST on November 5
- During this time update your profile, build your agenda, explore suppliers, and review the Attendee Directory to schedule 1:1 meetings
- Creating your agenda is important. Attendees must select sessions and add to their agenda to attend the session
- You will need Zoom to participate in Q&A, Roundtable and Showcase Presentations. If you do not have a zoom account download zoom client for free prior to the event https://zoom.us/download
- 1:1 Meeting Requests are sent by noreply@swoogo.com be sure to check your junk mail and/or add this address to your accepted email list!
- The TechServe Virtual Event will kick off on November 6 with the CIO Networking Event and education will begin November 10
- All Keynote, Sessions, Roundtables and Trainings will be on-demand complimentary for three months after the event
- There are no capacity limits to sessions, keynotes, roundtables, or trainings
Need Help? Have Questions
- For general questions regarding the virtual event site, please contact fredlake@techservealliance.org or (202) 631-1057
- For questions regarding registration contact Kim Earle kim.earle@conferencedirect.com or (202) 487-5437
- For questions regarding event content, please contact Susan Donohoe susan@techservealliance.org
We are on chat and video!
During event hours our team will be on chat to assist. You must be logged in to access the chat and video. The Help Desk Chat tab will appear under the Attendee Help Desk when you are logged in.
FAQ
Question? |
Answer |
---|---|
I didn't set up a password or can't remember my password |
Under the Attendee Login tab select "Request Password Reset" from here you will enter the email you used to register. You will then received an email to reset |
Do I need to add a session to my agenda to attend? |
Yes. It is required to add session(s) to your agenda to attend |
How do I add session(s) to my agenda? |
To add or remove session(s) from your agenda select "My Agenda" and then select to the blue "Add Sessions" button. This will take you to the "Select Sessions" registration page. Once here add/remove session(s) and then click continue through to the confirmation page |
I don't see a video on the session page? |
All videos will appear at the start of the session and not a minute before! |
Where is the Live Q&A Button? |
The Live Q&A blue buttons will appear 5 minutes before the Q&A will start on the session screen |
How can I schedule a meeting with an attendee? |
Under the "Attendee Directory" tab you can search for attendees, once you find the attendee you want to meet select "Request a Meeting". Once the attendee "Accept" you are all set.
Hot Tip - you can schedule a meeting with up to 10 people. This is a great time to meet with your team and discuss what you learned! |
Are there times I can't schedule a meeting? |
No. You are free to schedule meetings anytime starting Nov 9. |
I'm not getting any 1:1 meeting requests? |
1:1 meeting requests come from noreply@swoogo.com be sure to add this address to your accepted email list |
How do I tell if someone has accepted my request? |
Your meeting requests will appear on "My Agenda" calendar in grey, once accepted they will turn blue |